Terms and conditions
1. Identity of the business
2. Agreement, quote and confirmation
2.1 Applicability terms and conditions
1. These terms and conditions are applicable to the establishment, the content and compliance with all agreements concluded between the client and Biotic Artlab.
2. Before the agreement is concluded, the general terms and conditions will be made available to the client. The terms and conditions will be added to the quote and are also available for the client on the website of Biotic Artlab.
2.2 Quotes
Quotes are without obligation and are valid for 1 month. The quote can undergo changes due to an unforeseen change in the work. These changes will always beforehand be agreed upon through a written agreement with the client. Prices mentioned in the quote are exclusive of VAT. The rates and discounts mentioned in the quote are not automatically applicable for future assignments.
2.3 Written confirmation
The agreement is concluded when the client accepts the quote and meets the corresponding conditions by a written agreement.
2.4 Contracts
Contracts between Biotic Artlab and the client to which these General Terms and Conditions apply are exclusively governed by Dutch law, even if the client lives abroad.
3. Carrying out the agreement
3.1 Carrying out the assignment
Biotic Artlab will carry out the assignment with care and strives for a satisfying result for the client. Biotic Artlab will keep the client updated about the progress of the assignment.
3.2 Sharing of data
The client is obliged to share everything regarding the assignment reasonably necessary or desirable (for example: clear data and/or materials) on time and complete to ensure timely and correct delivery by Biotic Artlab.
3.3 Elaboration of sketches/designs
Before further elaboration in the desired technique agreed upon in the quote, the sketches made by Biotic Artlab will be presented to the client and the client can participate in feedback and/or adjustments. After written approval of the sketches by the client, the definitive product will be made. If the client desires other adjustments/additions to be made that have not been mentioned before, these will incur a revision fee.
3.4 Delivery
The product will be delivered to the client as agreed upon in the signed quote.
3.5 Disclosure and reproduction
Before (re)production or publication of the product, both the client and Biotic Artlab are to give each other the opportunity to do a last check on prototypes or proof of the design and approve. If Biotic Artlab, if not in name of the client, gives the product or directions to production companies or third parties, the client has to give a written approval to what is stated above.
3.6 Publication
If work is published, Biotic Artlab gets at least 5 copies of the publication in whichever form it is published, within 1 month after publication.
3.7 Complaints
Complaints have to be communicated as soon as possible, but at least within 10 working days after completion of the assignment, in writing to Biotic Artlab. If this is not the case, the client becomes deemed to have fully accepted the final product.